Featured Speakers
Build Powerful Relationships | Thought Leadership | Peer Networking
How can you deliver truly delightful customer service in an age of agentic AI? Join us for an executive dinner to explore the latest advancements in AI-powered customer support. We'll discuss practical applications, real-world examples, and strategies for personalizing interactions and creating seamless customer journeys. Connect with peers, gain strategic insights, and discover how to leverage AI to build stronger customer relationships.
At your tables, you will discuss:
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The evolving role of human agents in an AI-powered world. How can human agents and AI best work together? What new skills will agents need? How do you upskill human agents when working alongside AI?
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The future of AI in customer service. What are the emerging trends and technologies? How will AI continue to evolve the customer experience?
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Personalization at scale. How can AI be used to deliver personalized experiences to every customer?
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Creating seamless omnichannel experiences. How can AI help connect the dots across different channels and touchpoints?
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Proactive and predictive support. How can AI anticipate customer needs and provide proactive assistance?
Agenda
6:00 PM - 9:00 PM EST
Why attend?
At your tables, you will discuss:
Current challenges you’re experiencing in your insurance organization.
The value of AI and Gen AI to the enterprise
The extent to which generative AI will transform claims and how claims leaders can prepare
How the role of the claims handler might change and how to keep customers and teams onside
How to move ahead on your AI and Gen AI journey
