Featured Speakers
The question is no longer if AI changes cybersecurity.
It’s whether your organization adapts before—or after—it’s forced to.
How can you deliver truly delightful customer service in an age of agentic AI? Join us for an executive dinner to explore the latest advancements in AI-powered customer support. We'll discuss practical applications, real-world examples, and strategies for personalizing interactions and creating seamless customer journeys. Connect with peers, gain strategic insights, and discover how to leverage AI to build stronger customer relationships.
At your tables, you will discuss:
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The evolving role of human agents in an AI-powered world. How can human agents and AI best work together? What new skills will agents need? How do you upskill human agents when working alongside AI?
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The future of AI in customer service. What are the emerging trends and technologies? How will AI continue to evolve the customer experience?
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Personalization at scale. How can AI be used to deliver personalized experiences to every customer?
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Creating seamless omnichannel experiences. How can AI help connect the dots across different channels and touchpoints?
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Proactive and predictive support. How can AI anticipate customer needs and provide proactive assistance?
Agenda
11:00 am to 2:00 pm CDT
11:00 AM - 12:00 PM
Registration & Networking
Network with your peers
12:00 PM - 2:00 PM
Executive Luncheon
Welcome Introduction, Lunch and Conversation
Why attend?
In recent weeks, a frontier AI system demonstrated capabilities that signal a fundamental shift:
Identifying and exploiting critical vulnerabilities across complex systems
Executing multi-step cyber operations with minimal human guidance
Operating at a speed and scale that traditional teams cannot match
WHAT YOU’LL DISCUSS
AI-driven threats: How offensive capabilities are evolving faster than defenses
Operational reality: What breaks first—tools, teams, or processes?
Signal vs. noise: Why current security models may not keep up
AI as defense: What a new, AI-driven security operating model actually looks like
Near-term horizon: What arrives in the next 12–18 months—and what to do now
