Featured Speakers
Event Overview
How can you deliver truly delightful customer service in an age of agentic AI? Join us for an executive dinner to explore the latest advancements in AI-powered customer support. We'll discuss practical applications, real-world examples, and strategies for personalizing interactions and creating seamless customer journeys. Connect with peers, gain strategic insights, and discover how to leverage AI to build stronger customer relationships.
At your tables, you will discuss:
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The evolving role of human agents in an AI-powered world. How can human agents and AI best work together? What new skills will agents need? How do you upskill human agents when working alongside AI?
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The future of AI in customer service. What are the emerging trends and technologies? How will AI continue to evolve the customer experience?
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Personalization at scale. How can AI be used to deliver personalized experiences to every customer?
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Creating seamless omnichannel experiences. How can AI help connect the dots across different channels and touchpoints?
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Proactive and predictive support. How can AI anticipate customer needs and provide proactive assistance?
Agenda
6:00 pm to 9:00 pm EDT
6:00 PM - 6:30 PM
Networking & cocktails
6:30 PM - 6:40 PM
Attendees are Seated & Orders are taken
Welcome Introduction.
6:40 PM - 7:00 PM
Fireside chat with Sendbird & Noom
7:00 PM - 8:00 PM
Dinner & conversations
8:00 PM - 8:30 PM
Q&A Session
8:30 PM - 9:00 PM
Closing remarks
Why attend?
Your Next Top Agent Isn’t Human. Are You Ready?
Agentic AI isn’t just another tool; it’s a forcing function for changing how CX teams work. We’ll look at how leading organizations are reorganizing around AI capabilities, reskilling agents, and reframing CX from a cost center to a strategic growth lever—before attrition and legacy processes erode their advantage.
Delight at Scale: What Happens When AI Starts Caring?
Customers expect speed and empathy—traditionally a hard tradeoff. We’ll explore how agentic AI can personalize interactions in real time, respond with contextual “care,” and escalate smartly to humans when nuance is needed, helping you deliver premium experiences at a scale humans alone can’t match.
Customer Service Without Wait Times. Or Humans.
What does a world of near-instant, AI-led resolution actually look like—and where should you draw the line? In this discussion, we’ll examine fully automated service journeys, when human intervention is non-negotiable, and how to design experiences where customers don’t miss the queue because there never was one.
Agentic AI Is Here. Will Your CX Team Evolve or Erode?
Agentic AI isn’t just another tool; it’s a forcing function for changing how CX teams work. We’ll look at how leading organizations are reorganizing around AI capabilities, reskilling agents, and reframing CX from a cost center to a strategic growth lever—before attrition and legacy processes erode their advantage.
