Featured Speakers
Build Powerful Relationships | Thought Leadership | Peer Networking
How can you deliver truly delightful customer service in an age of agentic AI? Join us for an executive dinner to explore the latest advancements in AI-powered customer support. We'll discuss practical applications, real-world examples, and strategies for personalizing interactions and creating seamless customer journeys. Connect with peers, gain strategic insights, and discover how to leverage AI to build stronger customer relationships.
At your tables, you will discuss:
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The evolving role of human agents in an AI-powered world. How can human agents and AI best work together? What new skills will agents need? How do you upskill human agents when working alongside AI?
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The future of AI in customer service. What are the emerging trends and technologies? How will AI continue to evolve the customer experience?
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Personalization at scale. How can AI be used to deliver personalized experiences to every customer?
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Creating seamless omnichannel experiences. How can AI help connect the dots across different channels and touchpoints?
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Proactive and predictive support. How can AI anticipate customer needs and provide proactive assistance?
Agenda
6:00 PM - 9:00 PM MST
6:00 PM - 6:30 PM
Registration
Networking and Cocktails
6:30 PM - 8:00 PM
Dinner
Welcome Introduction, Dinner, Dessert and Conversation.
Meet your speaker David Green, Senior Vice President at Hitachi Security Systems, Strategic Partnerships/Sales Growth.
8:00 PM - 9:00 PM
Networking and Q&A
Cocktails and Closing Remarks
Why attend?
Trends/Subjects to explore:
The cost of cybercrime is on the rise, with businesses losing billions of dollars each year.
Traditional security practices, such as firewalls and antivirus software, are no longer effective against today's sophisticated attackers.
The number of security vulnerabilities is increasing, making it difficult for organizations to keep up.
A new approach to security is needed, one that focuses on prevention rather than recovery.
Security should be treated as a business quality function, similar to how safety is handled in other industries.
