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CXOsignature NYC

Turning Everyday Customer Chats into Intelligent, Agentic Journeys

Wednesday, May 21, 2025

6:00 pm to 9:00 pm EDT

Featured Speakers

Build Powerful Relationships  Thought Leadership
Peer Networking

Join us on May 21st in Boston for a private, invitation-only dinner designed specifically for Chief Information Security Officers and senior cybersecurity executives. This unique event offers a confidential setting to engage with peers, gain actionable intelligence, and hear from two of Pondurance’s leading experts on the evolving cyber threat landscape.

Featured Speakers

  • Will Gadzinksi, AVP, Digital Forensics and Incident Response (DFIR) at Pondurance (trusted by 35+ insurance panels)

  • Dustin Hutchison, SVP, Cyber Advisory and CISO at Pondurance

 

Together, they will provide firsthand insights into the most critical cyber threats of 2025, real-world attack scenarios, and proven strategies to strengthen your organization’s security posture.

 

Key Topics Include

  • Emerging attack vectors and evolving threat actor tactics

  • Lessons learned from recent forensics investigations

  • Common gaps in organizational readiness and response

  • What’s working (and what’s not) in today’s cyber defenses

  • Aligning strategy, people, and technology for resilience

  • The vital role of visibility, speed, and collaboration in incident response

 

Don’t miss this opportunity to connect with fellow cybersecurity leaders, exchange ideas, and stay ahead of the threat landscape in an intimate and highly interactive setting.

 

Space is limited — secure your seat today.

Agenda

6:00 pm to 9:00 pm EDT

6:00 PM - 6:30 PM

Networking & cocktails


6:30 PM - 6:40 PM

Attendees are Seated & Orders are taken

Welcome Introduction.


6:40 PM - 7:00 PM

Fireside chat with Sendbird & Noom


7:00 PM - 8:00 PM

Dinner & conversations


8:00 PM - 8:30 PM

Q&A Session


8:30 PM - 9:00 PM

Closing remarks

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Why attend?


Your Next Top Agent Isn’t Human. Are You Ready?

Agentic AI isn’t just another tool; it’s a forcing function for changing how CX teams work. We’ll look at how leading organizations are reorganizing around AI capabilities, reskilling agents, and reframing CX from a cost center to a strategic growth lever—before attrition and legacy processes erode their advantage.


Delight at Scale: What Happens When AI Starts Caring?

Customers expect speed and empathy—traditionally a hard tradeoff. We’ll explore how agentic AI can personalize interactions in real time, respond with contextual “care,” and escalate smartly to humans when nuance is needed, helping you deliver premium experiences at a scale humans alone can’t match.


Customer Service Without Wait Times. Or Humans.

What does a world of near-instant, AI-led resolution actually look like—and where should you draw the line? In this discussion, we’ll examine fully automated service journeys, when human intervention is non-negotiable, and how to design experiences where customers don’t miss the queue because there never was one.


Agentic AI Is Here. Will Your CX Team Evolve or Erode?

Agentic AI isn’t just another tool; it’s a forcing function for changing how CX teams work. We’ll look at how leading organizations are reorganizing around AI capabilities, reskilling agents, and reframing CX from a cost center to a strategic growth lever—before attrition and legacy processes erode their advantage.

This Event is Presented by

In Partnership with CXOsynergy

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Registration

Thank you for registering! A CXOsync team member will be in touch.

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